Market Entry & Expansion
“Should we enter this market, or not?”
On the canvasMarket forces
Competitive Intelligence & Mapping
“Why are we losing deals we should be winning?”
On the canvasIndustry forces
White Space & Opportunity
“Where does our next growth come from?”
On the canvasIndustry forcesRevenue streams
Go-to-Market Strategy Research
“It works everywhere else. Why would Spain be different?”
On the canvasChannels
Pricing & Value Perception
“Are we leaving money on the table, or about to lose customers?”
On the canvasRevenue streamsMarket forces
Services
Market research and strategy services for every part of your business.
Eight areas and 38 services, from market entry to reputation, all run by senior anthropologists. Pick the part of the business your decision touches to see what we’d research there.
Business Model Canvas by Strategyzer AG, under CC BY-SA 3.0. Environment after Osterwalder and Pigneur.
Your business model
Where does your decision sit?
Every business has a backstage, a frontstage and a world around it. A decision usually touches more than one of them, so the research has to as well.
Looking around | The environment
Context
The forces you don’t control: trends, competitors, buyers and the economy. They decide whether a good plan still works next year.
On the canvas
Areas involved
Looking inward | The backstage
Culture
Your partners, your people, the work they do and what it costs. A strategy only works if the organisation behind it can deliver it.
On the canvas
Areas involved
Looking outward | The frontstage
Customers
Who you serve, how you reach them, why they stay and what they pay. It’s where people decide whether your strategy works.
On the canvas
Areas involved
Context | The environment
Key trends
“What will people care about in three years, and are we reading it early enough?”
We track how culture, technology and daily habits are shifting in your category, from the first online conversations to the signs and symbols people use.
Services that answer it
Context | The environment
Industry forces
“Who are we competing with, and where is there room nobody has taken?”
We map competitors, substitutes and new entrants the way your customers see them, which is rarely how the industry draws its own map.
Services that answer it
Culture | The backstage
Key partners
“Can we rely on the partners, buyers and companies we’re betting on?”
We research the businesses around you: the distributors and buyers you depend on, the stakeholders who judge you and the companies you might buy or invest in.
Services that answer it
Culture | The backstage
Key activities
“Can our teams build and deliver what the strategy promises?”
We look at how the work gets done, from the innovation pipeline to the service people receive, and we test new ideas as working prototypes before you scale them.
Services that answer it
Culture | The backstage
Key resources
“Do our people and our culture support where we want to go?”
We study the culture inside your organisation, how ready your teams are for digital tools and AI, and what it takes to bring people with you through a change.
Services that answer it
Culture | The backstage
Cost structure
“Which of our costs create value for customers, and which ones do they never notice?”
We follow your service from the customer’s side to find the steps that cost you money and add nothing they value, and the work digital tools and AI could take on.
Services that answer it
The bridge | Backstage meets frontstage
Value proposition
“Do people want what we offer enough to choose it, and pay for it?”
We find the job people hire you for, test concepts, products and packaging with the people who’d buy them, and position the brand so the difference is clear.
Services that answer it
Customers | The frontstage
Customer relationships
“How do people see us, and what makes them stay or leave?”
We track how your brand’s health moves over time, listen to what customers tell you and each other, and shape how you talk to them.
Services that answer it
Customers | The frontstage
Channels
“Are we reaching the right people, in the right places, with a message that lands?”
We test the creative before the media money goes out, measure what each campaign achieved and map the path people take from first contact to purchase.
Services that answer it
Customers | The frontstage
Customer segments
“Who are our customers, and what do they need from us?”
We spend time with your customers where they live, work and talk online, and turn what we learn into segments and personas your teams will use.
Services that answer it
Customers | The frontstage
Revenue streams
“What will people pay, for what, and how would they rather pay it?”
We measure the value people see in what you sell, how far the price can go before they walk away, and where new revenue could come from.
Services that answer it
Context | The environment
Market forces
“Is there a real market for this, and what will it take to win a share of it?”
We size the opportunity and find out what buyers there need, expect and will pay, before the budget goes out.
Services that answer it
Context | The environment
Macroeconomic forces
“What happens to our plan if regulation, the economy or public expectations change?”
We build scenarios you can plan against, and we measure how people judge your company on sustainability and its impact.
Services that answer it
All services
The 38 services, and the question behind each one.
Each service starts from a question our clients bring us. Open any of them to see what we do, what you get and who it’s for.
Innovation & Product Intelligence
Build what people actually want, validate before you scale.
Innovation Pipeline
“We have forty ideas and budget for three. Which three?”
On the canvasKey activities
Concept & Product Testing
“The concept tested great. Why is nobody using it?”
On the canvasValue proposition
Working Prototypes
“We know what people need. What exactly do we build?”
On the canvasKey activities
Category Creation
“There’s nothing else like it, so how do we price it?”
On the canvasIndustry forces
Packaging & Design Research
“The team loves this label. But who are we designing it for?”
On the canvasValue proposition
Digital & AI Adoption
“We rolled out the AI tool months ago. Why is nobody really using it?”
On the canvasKey resourcesCost structure
Brand & Cultural Strategy
Own a brand position competitors can’t copy and customers can’t forget.
Brand Positioning
“Are we actually different, or just louder?”
On the canvasValue proposition
Brand Health Tracking
“Our tracker says we’re fine. Sales says otherwise.”
On the canvasCustomer relationships
Brand & Portfolio Architecture
“We have eleven brands. I couldn’t tell you what three of them are for.”
On the canvasValue proposition
Semiotics & Symbolic Analysis
“Why does the same campaign work in one market and die in the next?”
On the canvasKey trends
Advertising & Communications
Make every ad and message earn its place. Prove before launch, sharpen after.
Creative & Ad Testing
“We have three routes and the room is split.”
On the canvasChannels
Campaign Effectiveness
“The campaign is over. Did it work?”
On the canvasChannels
Media & Channel Research
“Where does our audience actually spend its attention?”
On the canvasChannels
Communications Strategy
“Everyone writes the message differently. Which one is right?”
On the canvasCustomer relationships
Customer & Human Insight
Know your customers the way they know themselves and build every decision from there.
Deep Customer Understanding
“We have more customer data than ever and we still argue about who the customer is.”
On the canvasCustomer segments
Ethnography & Immersion
“We think we know what happens in the store. We’ve never actually watched.”
On the canvasCustomer segments
Segmentation & Personas
“We have segments, but nobody in the company uses them.”
On the canvasCustomer segments
B2B Decision-Maker Research
“Our champion loved us and the deal still died.”
On the canvasKey partnersCustomer segments
Jobs-to-be-Done: Why People Buy
“People are leaving us and we can’t tell what they left for.”
On the canvasValue propositionCustomer segments
Experience & Service Design
Find the moments where customers give up on you and fix the ones that cost the most.
Customer Journey & CX
“Every touchpoint scores well and people still leave.”
On the canvasChannels
UX & Usability Research
“Everyone completes the task. So why does support keep getting the same call?”
On the canvasChannels
Service Design
“Every team hits its numbers and the service still fails.”
On the canvasKey activitiesCost structure
Design Thinking
“They asked for exactly this. Do we build exactly this?”
On the canvasKey activities
Voice of the Customer
“Our satisfaction score is healthy and our churn number isn’t.”
On the canvasCustomer relationships
Foresight & Trend Intelligence
Read tomorrow’s signals today and lead the change instead of chasing it.
Cultural Trend Intelligence
“Half the category is chasing this. Is it real?”
On the canvasKey trends
Scenario Planning
“We have four scenarios on a slide. What do we actually do with them?”
On the canvasMacroeconomic forces
Social & Digital Signals
“Our listening tool says this is trending. Is it, though?”
On the canvasKey trends
Weak-Signal & Future-Casting
“By the time we can prove it, is it still worth anything?”
On the canvasKey trends
Reputation, Organisation & Impact
Earn the trust, navigate the change, and see the human risks others miss.
Corporate Reputation
“The tracker hasn’t moved in three years. Is that good news?”
On the canvasKey partners
ESG & Sustainability
“We publish ninety pages a year. Is any of it answering the question people are asking?”
On the canvasMacroeconomic forces
Organisational Culture
“The engagement survey is healthy. So why does nothing change?”
On the canvasKey resources
Change Management
“We rolled it out to a hundred and eighty branches. Sixty are using it.”
On the canvasKey resources
M&A & Investment Intel
“The numbers checked out. Three years later we have a third of the synergies.”
On the canvasKey partners
One method behind every service
Every service runs on the H3™ method.
Whatever the area, we design the qualitative work, the social listening and the survey around your question, then read them together.
How the work runs
How we run the work, from first question to final decision.
A recommendation is only as trustworthy as the work behind it. These are the foundations ours runs on, each with its own page.
Who runs your project
Senior anthropologists on the work, from the first question to the final reading.
Boutique has a practical meaning here: Abdo López and Norah Walsh, both social anthropologists, work on every project, and nothing is handed to juniors once the contract is signed.
- 2017
- Founded in Asturias, Spain
- 25
- Countries with local fieldwork
- 38,000+
- Participants in our studies
- 100,000+
- LinkedIn Learning learners
“The riskiest assumptions are the ones everyone in the room already agrees on. Our job is to find out whether they’re true before you bet on them.”
Straight answers
Questions we get about our services
Something else on your mind? Ask us directly. You’ll get an answer from the people who would run the work.
Which service do I need?
Start from the decision rather than the service. Tell us what you have to decide and we’ll tell you which parts of the business it touches and which lenses can answer it. Many projects use services from more than one area, with one team and one report.
Can we hire a single service?
Yes. Any service can run on its own, scoped to one question. When the decision carries a lot of risk, we’ll usually suggest combining lenses with the H3™ method, because a single method only shows you one side of the story.
Do you do the strategy, or only the research?
Both. We research the people behind the decision and turn what we find into a recommendation: what to do, for whom and in what order. The same senior team does the research and the strategy, so nothing gets lost in a handover.
How much does a project cost?
Every project is designed around its question, so the price depends on the markets, the audiences, the lenses and the deliverables. Most of our projects are six-figure investments. You always receive a fixed price and a delivery date before anything starts, and we keep both.
How long does a project take?
A focused study can take two to three weeks. A project across several markets with all three lenses usually takes two to three months. Trackers run in waves, monthly or quarterly. Once we understand the brief, you get a realistic timeline with clear milestones.
Why do you use the Business Model Canvas?
Most strategy teams already know it, and it shows quickly that a decision rarely stays in one box. A pricing question touches revenue, channels and the value proposition, so the research has to cover all three. The canvas was created by Alexander Osterwalder and is published by Strategyzer.
Not sure where your question sits? Bring us the decision.
Tell us what you have to decide. We’ll show you which parts of the business it touches, the lenses that can answer it, and a fixed price with a date we keep.
- You get in touchBy email, through the form or on a video call, whichever suits you.
- We ask for the briefEvery detail we need, so the proposal is shaped around what you actually require.
- We design the proposalThe approach that answers your objectives, with the timeline and the budget.
- Approval, and we beginYou sign off, the paperwork is settled, and the work starts.
- Senior researchers only. No juniors.
- End to end. Design, fieldwork, reporting.
- No AI automation. Any use, disclosed.



